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How do you check if the ClickSambo tracking code installed correctly?

01/06/2025

Checking if the ClickSambo Tracking Code Is Installed Properly

After installing your two ClickSambo tracking codes, it's essential to verify that both are loading correctly on your site.

This ensures that you are fully protected. Here are the best methods to check your setup, from the simplest to the most definitive.

Method 1: View Page Source (The Quickest Check)

This method quickly confirms if the codes are physically present in your website's HTML.

Open Your Website: Open any page of your live site in a new incognito browser window. This is important to avoid issues with caching.

View the Source Code: Right-click on the page and select "View Page Source". A new tab will open showing the page's HTML code.

Verify Both Codes: Use the search feature (Ctrl+F or Cmd+F) to find each code:

Check the HEAD Code: Search for cdn.clicksambo.com. Verify that this <script> tag is present inside the <head>...</head> section.

Check the BODY Code: Next, search for ping.clicksambo.com. Verify that this <noscript> tag is present immediately after the opening <body> tag.

If you can find both codes in their correct locations, you can be confident they are installed.

Method 2: Use Browser Developer Tools (Advanced Check)

This method confirms that your browser is successfully loading the main ClickSambo script.

Open Developer Tools: On your website, press F12 (or right-click and select "Inspect") to open the developer tools panel.

Go to the Network Tab: Click on the "Network" tab within the panel.

Refresh the Page: With the Network tab open, refresh your website. You will see a list of all the files your browser is loading.

Filter for ClickSambo: In the filter box, type clicksambo.

Verify the Status: You should see an entry for cdn.clicksambo.com with a green status code of 200 (or "OK"). This confirms the primary tracking script is loading correctly.

Method 3: Check Your ClickSambo Dashboard (The Definitive Proof)

The ultimate test is to see if data is appearing in your ClickSambo account.

Generate Traffic: Visit several pages on your website yourself. For the most definitive test, you can click on one of your live Google Ads to simulate a real user journey.

Log in to ClickSambo: Go to your ClickSambo account and open your main Dashboard or the "Visits" log.

Look for New Data: After a few minutes, you should see new visit data appearing. The presence of this new data is the absolute confirmation that our system is successfully tracking your site.

What To Do If Verification Fails?

If you have completed the installation but cannot verify the codes, follow these steps:

Clear Your Cache: This is the most common reason for codes not appearing. Go to your website's backend (e.g., WordPress plugin), your hosting provider, and any CDN service (like Cloudflare) and Purge All Caches. Then, check again.

Double-Check Placement: Carefully review the installation guide for your specific platform (WordPress, Shopify, etc.) and ensure both codes were placed in the exact locations specified.

Contact Support: If you have tried the steps above and still can't see the codes, please contact our support team for assistance.

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