If your ClickSambo dashboard isn't displaying any traffic or clicks, it usually indicates an issue with your integration setup. This prevents ClickSambo from receiving necessary data from your website or ad accounts. Here’s a troubleshooting checklist:
Website Tracking Code:
Verify Installation: Confirm the ClickSambo HTML tracking code is correctly installed on all your ad landing pages, ideally placed immediately after the opening <body> tag.
Check Live Site: Use your browser's "View Page Source" or "Developer Tools" (Network tab) to ensure the script is present and loading on your live website.
Tracking Template in Google Ads:
Check Setup: Confirm the ClickSambo Tracking Template URL is correctly applied in your Google Ads account at the relevant level (account, campaign, ad group, or keyword).
Syntax: Double-check for any typos or errors in the template, especially if you merged it with an existing one.
Google Ads Account Connection:
Confirm Status: Log in to your ClickSambo account and go to Account Settings > Connections.
Check Button: If you see a "CONNECT" button next to your Google Ads account, it means the account is not currently connected and needs to be re-linked. Click it to re-establish the connection. If you see a "DISCONNECT" button, it means the account is connected and should be working.
Active Ad Campaigns & Real Traffic:
Are Ads Running? Verify that your Google Ads campaigns are active, not paused, and have sufficient budget.
Are Clicks Happening? Confirm that your ads are actually generating clicks that lead users to your website. Low ad performance can sometimes be mistaken for a tracking issue.
Domain Configuration in ClickSambo:
Verify Domain: In your ClickSambo account, go to Account Settings > Domain Tracking Setup. Ensure the correct website domain is listed and activated for tracking.
Next Steps: After thoroughly checking these points, try performing a test click from one of your ads. If your dashboard still shows no traffic after a few minutes, please contact ClickSambo Support with details of your setup and the checks you've performed, and we will assist you further.
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