How can we help?

By following these steps and using the clear evidence provided by your ClickSambo dashboard, you can build a strong case.

Step 1: Understand Google's Official Policy Before submitting your claim, review Google's official policies on invalid traffic. This will help you present your evidence in a way that aligns with their criteria, increasing the effectiveness of your submission.

Step 2: Gather Evidence from Your ClickSambo Dashboard Log in to your ClickSambo account to collect specific data that supports your claim. Your dashboard provides the detailed information you need to prove your case. Key evidence includes:

A list of suspicious IP addresses.

The exact dates and time ranges of the suspicious activity.

The names of the affected campaigns or ad groups.

Detailed reports showing unusual traffic patterns, such as surges from untargeted geographical locations or high concentrations of clicks from specific ISPs.

Step 3: Submit Google's Official "Invalid Clicks Contact Form" Use the evidence you gathered from your ClickSambo dashboard to fill out Google's official form for invalid click refund requests. Be as detailed as possible to give the review team all the information they need.

Step 4: Await Google's Response After you submit the form, Google's ad traffic quality team will review your claim and the data you provided. This process can take some time. They will contact you directly with their findings and final decision.